What countries do you ship to?
You should receive a shipping confirmation email once your order has been fulfilled. Please contact us if you do not receive a shipping confirmation within 7 business days.
Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-7 business days and is NOT included in the overall "shipping time".
Shipping Service Options
Shipping services are based on the origin of the item purchased. Not all merchandise ships from within the United States. For an extra cost, expedited shipping is available on many items. Please contact us at info.mythicalkitty.com for an expedited shipping quote.
How long will it take to receive my order?
Our goal is to offer our costumers the best shipping options available. All orders are sent to the manufacturer within 24 hours after the order is placed. Then the manufacturer and the postal service process each order, which may take an additional 2-5 days.
Once shipped most domestic orders take anywhere from 5 to 14 business days to arrive depending on the efficiency of your local postal service. Sometimes delivery will take a longer time than usual. This simply means your item was shipped directly from one of our manufacturers in Europe or Asia. Rest assured it will be in your possession eventually.
We aim to meet these delivery times. However, orders stuck in customs is an issue out of our control. Please note that processing or delivery time may takes 10-20 days longer during busy seasons and holidays. Sorry for any inconveniences this may cause.
Please contact us if you have not received your order after 30 business days.
What if I only received part of my order?
If you received only part of your order, please don't worry! ^-^You will receive the rest of you order in another package or packages. Sometimes the items are split into packages if you have placed a large order or if the package weight is too heavy for the postal service we are using.